Refund policy

🔁 Returns & Exchanges

We want you to be completely happy with your purchase. If something isn’t right, we’re here to help.

🕒 Return Window

You have 30 days from the date of purchase to request a return or exchange.

📦 Return Conditions

• Items must be unused and in original condition
• Items must be returned in original packaging
• A receipt or proof of purchase is required

Please do not send your purchase back to the manufacturer.

🚫 Items Not Eligible for Return

• Special order items (please check before ordering)

 

💳 Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved.

If approved, your refund will be processed to your original payment method within a few days.

🕰️ Late or Missing Refunds

• Check your bank account again
• Contact your credit card company (it may take time to post)
• Check with your bank

If you've done all of the above and still haven’t received your refund, please contact us at:
📧 sales@shpelec.co.uk

🛍️ Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

🔄 Exchanges

We only replace items if they are defective or damaged.

To request an exchange, please email us at:
📧 sales@shpelec.co.uk

 

📬 Return Shipping

Return your product to:
80 Crest Road, London, NW2 7LX, United Kingdom

• You are responsible for return shipping costs
• Shipping costs are non-refundable
• If we issue a refund, return shipping may be deducted from the total
• For items over £35, we recommend using a trackable courier and insurance